The Lantern Bulletin

On Business Directories

Six Places Errors Normally Hide

NAP records
A citation is any place on the web where the name, address and phone number shows up for {entity_s}.
On the record
The record itself is unglamorous, which is exactly why it's so commonly left alone.
Checking the payment methods
Think of aggregator feeds as the paperwork business data providers verify before they trust a listing.

Write the Canonical Record Down

Normally, local search rewards the ordinary and the verifiable more than it rewards the novel. Keep a change log; six months on, nobody remembers which field was edited or why.

Conflicting category choices costs more in a dense market in a crowded metro market than it does in a quiet one.

Across a large sufficient sample, the correlation between authoritative data and impressions is difficult to dismiss. In the main, the finish line isn't perfection; it's a profile that nobody has to argue with.

Data Drift: The Slow Leak in Local Search

Worth remembering

  • Keep the record complete, revisit it as part of the monthly reporting cycle, and most local problems solve themselves.
  • Handled steadily, NAP records stop being a project and become a habit.
  • Get the facts to agree, and data aggregators will do the rest without being asked.
  • By contrast, it's unglamorous work with an unusually reliable return.

Why Ranking Systems Care About Agreement

  • At the same time, if a listing can't be claimed, document it and move on rather than duplicating it.
  • Keep the description factual; the categories carry the relevance work.
  • Photograph or screenshot each profile before editing, reversions do happen.
  • Nine times out of ten, prefer removing a wrong listing to leaving it half-corrected.
  • Treat the core contact record as a single source of truth, not as a field to be improvised per site.

Aggregator Feeds: The Short Version

  • Quarter 1 Anything unverifiable should be removed rather than corrected.
  • Ongoing Handle the high-authority sources by hand and batch the long tail afterwards.
  • Quarter 1 Verify by phone or postcode lookup, not by memory.